Terms and Conditions
These are the terms and conditions (“Terms”) on which we supply products to you. Please read the following important Terms before you buy any online content, products or services (“Products”) from us.
In these Terms:
‘we’, ‘us’ or ‘our’ means JMH Aspirations Ltd trading as
‘you’ or ‘your’ means the person buying Products from us.
These Terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us via our online contact form which can be found on our website to discuss.
Who are we?
We are registered in England and Wales under company number: 07891557.
Our registered office is at: 100 Bradford Road, Riddlesden, Keighley, West Yorkshire, England, BD20 5EA.
Our VAT number is: [Not VAT Registered at this time].
Our website is: https://www.successemy.com
Our Products can be purchased on our website and accessed
via our online portal details of which will be sent to you by email after you purchase a Product(s).
1.1 If you buy Products from us you agree to be legally bound by these Terms.
1.2 You may only buy Products from our website for non‑business reasons.
1.3 These Terms are only available in English. No other languages will apply to these Terms.
1.4 When buying any of our Products you also agree to be
legally bound by:
1.4.2 extra terms which may add to, or replace some of, this contract. We will contact you to let you know if we intend to do this by
giving you one month’s notice.
1.5 All of the above documents form part of this contract as though set out in full here.
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. Clauses 2.2 to 2.4 set out some of the key information relating to our Products.
2.2 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that you have a 14 day right to change your mind and get a full refund on Products which comprise digital content, unless the product is a digital download.
2.3 By Downloading our products straightaway on purchase, you are considered to have waived the 14 day cooling off period for a refund if you change your mind about the product.
2.4 The Consumer Rights Act 2015 says that Products which are digital content must be as described, fit for purpose and of satisfactory quality. You should know that:
2.4.1 if our Products are faulty, you are entitled to a repair or a replacement;
2.4.2 if our Products cannot be fixed, or have not been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back;
2.4.3 if you can show the fault has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation.
2.5 This is a summary of some of your key rights. You can find out more about your rights via Citizens Advice. For detailed information from Citizens Advice, please visit www.citizensadvice.org.uk or call 03454 04 05 06.
2.6 The information in clauses 2.1 to 2.5 summarises some of your key rights. It is not intended to replace these Terms.
2.7 The key information we give you by law forms part of this contract (as though it is set out in full here). If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3. Your privacy and personal information
3.2 Your privacy and personal information are important to us.
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 You can place an order for Product(s) using order forms on our website through our shop and learning platform. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
4.3 When you place your order at the end of the online purchase process (e.g. when you click on the ‘pay now’), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
4.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:
4.4.1 the Product(s) is unavailable;
4.4.2 we cannot authorise your payment;
4.4.3 you are not allowed to buy the Product(s) from us;
4.4.4 we are not allowed to sell the digital content to you; or
4.4.5 there has been a mistake on the pricing or description of the Product(s)
4.5 We will only accept your order when we email you to confirm this (“Confirmation Email”). At this point:
4.5.1 a legally binding contract will be in place between you and us; and
4.5.2 the digital content will be accessible via our online portal. Details of how to access our online portal will be contained within the Confirmation Email and will include personal login details which are personal login details to you and must not be shared with or be made available to others.
4.6 If you are under the age of 18 you will not be able to buy any digital content from the site.
5. Permission to use the digital content
5.1 When you buy the Products(s) and download or stream them (see clause 4.5.2), you will not own them. Instead we give you permission to use them (also known as a ‘licence’) for the purpose of you using and enjoying it according to this contract.
5.2 The permission to access the Products(s):
5.2.1 is personal to you. You can use it wherever you want in the world but only if you comply with local laws;
5.2.2 is non-exclusive to you. We may supply the same or similar digital content to other users;
5.3 The Products may not be:
5.3.1 copied by you;
5.3.2 changed by you;
5.3.3 combined or merged with, or used in, any computer or other digital programs;
5.3.4 distributed or sold by you to any third party.
5.4 The Products may contain information which is owned by us or third parties or both. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.
5.5 Except where you have permission to use the Products(s) under this clause 5, you will not obtain any rights of ownership or other rights (of whatever nature) in the Products(s) or in any copies of it.
6. Access to Products
6.1 Once you have clicked on the ‘pay now’ button (see clause 3) and received the Confirmation Email (see clause 4.5) the digital content will be made available to you on our online portal and you must follow the instructions in the email confirmation of your order in order to access it.
6.2 If something happens which:
6.2.1 is outside of our control; and
6.2.2 affects you being able to stream or download digital content,
we will let you have a revised time for when you can expect to be able to stream or download the digital content.
6.3 Access to our online portal may be interrupted at any time for maintenance, upgrades, repairs which may necessitate work being carried out at any time, including normal business hours and due to events beyond our reasonable control including any failure of telecommunication links and equipment, or loss of internet connectivity.
6.4 We will have no liability and are not obliged to refund fees if you cannot access the Product due to firewalls, other hardware issues or software issues or failure of any systems used by you.
7.1 The price of the digital content is in pound sterling (£) (GBP) and includes VAT at the applicable rate where VAT is applicable.
7.2 Payment can be made through our third-party online payment operator Stripe Inc. [Payment will be debited directly from your bank account, credit card or payment services provided, e.g., PayPal immediately following your order.]
8. Nature of the digital content
8.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, that the digital content:
8.1.1 is of satisfactory quality;
8.1.2 is fit for purpose; and
8.1.3 matches its description.
8.2 We must provide you with digital content that complies with your legal rights.
8.3 When we supply the digital content:
8.3.1 we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content;
8.3.2 we do not promise that it is compatible with any third party software or equipment except where we have said that it is on
our website; and
8.3.3 you acknowledge that there may be minor errors or bugs in it.
9. Faulty digital content
9.1 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You
may also have other rights in law.
9.2 Please contact us using our Get in Touch page, if you want:
9.2.1 us to repair the digital content;
9.2.2 us to replace the digital content;
9.2.3 a price reduction; or
9.2.4 to reject the digital content and get a refund.
10. End of the contract
10.1 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
11.1 losses that:
11.1.1 were not foreseeable to you and us when the contract was formed; or
11.1.2 that were not caused by any breach on our part;
11.2 business losses; and
11.3 losses to non-consumers.
11.4 Whilst our Products and the coaching pursuant to them are developed to assist you in making decisions in relation to the business or personal activities for which our services were engaged, whether that is business or personally orientated, JMH Aspirations Ltd does not accept any responsibility for any decisions or changes that you decide to make either personally or to
your business or the impact that your decisions may have in relation to you, your business or others with whom you have a connection, either personally or professionally. Neither do we accept any responsibility for any impact on those to whom you have
a connection either personal or professional as a result of any decisions that you may make following your engagement with the services, events, material, products, coaching or training that we provide.
12.1 We will try to resolve any disputes with you quickly and efficiently.
12.2 If you are unhappy with:
12.2.1 the content of the Products(s);
12.2.2 our service to you; or
12.2.3 any other matter,
please contact us as soon as possible within 28 days of the date of purchase.
12.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you.
12.4 If you want to take court proceedings, the relevant courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
12.5 The laws of England and Wales will apply to this contract.
No one other than a party to this contract has any right to enforce any Term of this contract.
When FAQ’s About Terms and Conditions
What are terms and conditions?
Terms and conditions are the set of rules and regulations that a company imposes on its customers and clients. These can include everything from how customers can use the company’s products and services to what happens if they break the terms and conditions.
There are many different types of terms and conditions that companies can impose, but some examples of terms and conditions that are most common include:
– Limitations on Use: These specify the terms and conditions about how customers can use the company’s products and services. For example, a company may limit customers to only using its software for personal use, and not for commercial purposes.
– Liability Limits: This is to protect the company from being held liable for any damages or losses that may occur as a result of using its products or services.
– Warranty and Support: These terms and conditions outline the company’s warranty and support policy for its products and services.
– Payment Terms: This specifies how customers need to pay for the company’s products and services, as well as any late payment fees that may apply.
What is a terms and conditions agreement?
This is a legal contract between us and our customers that outlines the rules and regulations for using our website or product and services. This agreement can help protect our business from liability, and it can also help to establish the expectations of our customers in terms of access and use of our products and services. Most company’s will ask their customers to tick a box when they purchase or sign up for our products and service to say that they have understood the terms and conditions.
What should be included in the agreement?
There is no one-size-fits-all answer to this question, as the contents of an agreement for terms and conditions will vary depending on the products or services being offered, as well as the business itself. However, there are some common elements that are often included in these agreements, such as:
– A description of the products or services being offered
– Eligibility requirements for using the products or services
– Copyright and trademark information
– Disclaimers and limitations of liability
– A choice of law provision specifying which jurisdiction’s laws will govern the agreement
Some sample terms and conditions could include:
– You must be 18 years of age or older to use our website or product.
– You may not use our website or product for any illegal or unauthorized purpose.
– You may only buy Products from our website for non‑business reasons.
What are e-commerce terms and conditions?
Terms and conditions for e-commerce are the set of rules and regulations that govern online transactions. These can include everything from how customers can purchase products or services online to what happens if there is a problem with the transaction.
Some terms and conditions examples for e-commerce that are most common include:
– Payment Terms: This specifies how customers need to pay for the products or services they purchase online, as well as any late payment fees that may apply.
– Delivery Terms: This outlines how and when products will be delivered to customers after they have been purchased online for example if they can be downloaded or accessed through an on-line portal.
– Return and Refund Policy: This specifies the conditions under which customers can return purchased items and receive a refund.
Cancelling a digital download
When it comes to digital downloads it is a little different, because, once you have downloaded the product, if you change your mind, you cannot give it back. There is therefore a special category under the Consumer Contracts Regulations to cover this.
Simply put if you want to download something within 14 days of buying it, you will have to give your consent to waive the 14-day cooling-off period. You do this by accepting our Terms and Conditions at the checkout.
If you don’t want to give your consent, the 14-day cooling-off period still applies, but you will need to come back to the site later to purchase and download your product then.